Best Western Hotel Plaza

Efficient, friendly welcome, We arrived early to drop off our bags as agreed, but the receptionist found us an alternative room which was ready so we were able to check in straight away. The room was large, the bed was comfortable and the view onto the lively square outside was great. The hotel's location near the Napoli Centrale rail station meant just a short walk for train trips to Rome, Pompeii and Herculaneum. That's a big bonus! Breakfast in a top floor dining room was excellent with lots of choice - a hot cooked selection, cheeses, nice breads, cereals, salad, fruit, yogurt and a generous choice of pastries and cakes.

Location is excellent if you do multiple trips out of the city by train (like we did). Breakfast is very good value (10 euro per day). Staff is extremely helpful and professional, for example early check-in was easily arranged.

The property was great! Very modern and updated. Location was excellent. Walking distance to the central terminal station and good restaurants! HIGHLY recommend eating at Gaetano Adamo, which is riiiight around the corner from the hotel! Neighborhood felt a little unsafe after dark, but during the day, it’s very busy. The breakfast terrace was beautiful and food was delicious!

All reception and breakfast staff were absolutely professional - nothing was impossible: a room card issue - sorted, not booked breakfast - sorted, taxi to port - organised, luggage room on departure - no problem at all. The staff is the main asset for this hotel. Also, the breakfast was amazing (30 minutes prior to closing - all options were still fully available). The room eas spaceful, AC perfectly working and soundproof window did not transfered any noise from small square in front of the Hotel. Lacation 6 minutes walking from Napoli Centrale (train station). We were completely satisfied.

The hotel was in the perfect location. It was very close to the central station and within walking distance of the central area. The room was perfect for us, and there was a great selection of food for breakfast. They were serving breakfast from 0700 to 1100, which is perfect. They had different varieties of pastries everyday. Of course the sfogliatelle were present everyday... and they were great! And lastly, the staff. They were great and very helpful.